Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Business name
• Email address
• Phone number
• Mailing or business address
• Website information
• Business details
• Billing information
• Account information
• Messages or support requests
• Information submitted through forms
• Content, photos, logos, and other materials you provide
• Information related to your Melty Sites subscription

If you communicate with us by email, phone, form, chat, or another method, we may keep a record of that communication.

2. Payment Information

Payments for Melty Sites services are generally processed by third-party payment processors such as Stripe.

Melty Sites does not typically store complete credit card numbers.

Payment processors may collect and process your payment information according to their own privacy policies and terms.

We may receive limited billing information from these providers, such as:

• Payment status
• Transaction amount
• Billing name
• Billing address
• Last four digits of a payment method
• Subscription status

3. Information Collected Automatically

When you visit a Melty Sites website or use our services, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Time spent on pages
• Referral source
• Approximate location
• Website activity
• Cookies and similar technologies

We may use analytics and tracking tools to better understand how visitors use our websites and services.

4. Cookies and Similar Technologies

Melty Sites and our service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep websites functioning properly
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve user experience
• Track conversions
• Support advertising and marketing
• Prevent fraud or abuse

You can usually control cookies through your browser settings.

Disabling certain cookies may affect how some website features function.

5. How We Use Information

We may use personal information to:

• Create and manage your Melty Sites account
• Build and maintain your website
• Provide hosting and business tools
• Process subscriptions and payments
• Respond to questions and support requests
• Communicate about your account
• Send service notifications
• Provide requested estimates or information
• Improve our websites and services
• Analyze website activity
• Prevent fraud and abuse
• Protect the security of our systems
• Develop new products or features
• Comply with legal obligations
• Market Melty Sites services

We may also use information for other purposes that are reasonably related to the reason it was provided.

6. Email and Marketing Communications

If you provide your email address, we may send you communications related to:

• Your account
• Your website
• Billing
• Support
• Service updates
• Product announcements
• Marketing
• Promotions

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

You may still receive important transactional or account-related communications after unsubscribing from marketing emails.

7. Text Messages

If you provide your mobile phone number and consent to receive text messages, Melty Sites may send you service-related or marketing text messages.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP.

Consent to receive marketing text messages is not required as a condition of purchasing Melty Sites services unless otherwise clearly disclosed.

8. Information Collected Through Customer Websites

Melty Sites builds and hosts websites for businesses.

Those websites may collect personal information from visitors through:

• Contact forms
• Quote request forms
• Scheduling forms
• Chat tools
• Newsletter forms
• Payment forms
• CRM systems
• Lead forms
• Other business tools

In many cases, the Melty Sites customer determines what information is collected from visitors and how that information is used.

In those situations, the business operating the website is responsible for its own privacy practices and for complying with applicable privacy laws.

Melty Sites may process information on behalf of our customers as necessary to provide website hosting, CRM, form, automation, and related services.

9. How We Share Information

We may share information with service providers that help us operate Melty Sites.

These may include companies providing:

• Website hosting
• Payment processing
• Email services
• CRM software
• Scheduling software
• Analytics
• Advertising
• Domain registration
• Cloud storage
• Customer support
• Automation tools
• Security services

These providers may access information only as necessary to perform services for us or our customers.

We may also share information when required to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights or property
• Protect the safety of our customers or others
• Investigate fraud or security issues
• Enforce our Terms of Service

10. Selling Personal Information

Melty Sites does not sell personal information in exchange for money.

Some advertising or analytics technologies may be considered "sharing" or similar activity under certain privacy laws.

Where required by law, we will provide appropriate choices regarding these activities.

11. Third-Party Services

Melty Sites may use or connect with third-party platforms such as:

• Replit
• Stripe
• Google
• Meta
• Domain registrars
• CRM providers
• Email providers
• Scheduling platforms
• Analytics providers
• Automation platforms

These companies operate independently and have their own privacy policies.

Melty Sites is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you use.

12. Website Links

Our websites may contain links to websites operated by other companies.

If you follow a link to another website, that website's privacy practices will apply.

Melty Sites is not responsible for the content, security, or privacy practices of external websites.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, server, database, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping passwords and account credentials secure.

If you believe your account or information has been compromised, contact us promptly.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Complete transactions
• Resolve disputes
• Meet legal obligations
• Maintain business records
• Protect against fraud or abuse

Website and account data may also be retained for a limited period after cancellation as described in our Terms of Service.

When information is no longer reasonably necessary, we may delete or anonymize it.

15. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your data is used
• Opt out of certain marketing communications
• Request a copy of certain personal information
• Object to or restrict certain uses of your information

These rights may vary depending on applicable law.

To make a privacy request, contact us at hello@meltysites.com.

We may need to verify your identity before completing certain requests.

16. Children's Privacy

Melty Sites services are intended for businesses and adults.

We do not knowingly collect personal information directly from children under 13 through Melty Sites' primary services.

If we learn that we have collected personal information from a child in a manner prohibited by law, we will take reasonable steps to delete it.

17. Business Transfers

If Melty Sites or Ryan Spelts Company is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization may continue to use information in accordance with this Privacy Policy unless otherwise required by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Last updated date at the top of this page.

Material changes may also be communicated through our website, account communications, or other reasonable methods.

19. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Melty Sites
A brand of Ryan Spelts Company
Email: hello@meltysites.com